90 QT Retailer/Distributor Stop Sale and Safety Program – Frequently Asked Questions 

We appreciate you may have questions about the actions Igloo is taking in respect of the safety program for its 90QT Flip & Tow Rolling Coolers (the “Coolers”). 

We have sought to answer some of those below: 

• Why has Igloo decided to take this action? 

We are conducting this safety program as we have become aware, through our internal product safety processes, of the potential for the Cooler’s tow handle to pinch consumers’ fingertips against the Cooler, posing potential fingertip amputation and crushing hazards. 

Consumer safety is our number one priority, and so we are offering all customers who own an affected product a free replacement tow handle 

• What should consumers who own an affected product do? 

Consumers who own an affected product should register for a free handle replacement kit. 

To participate in the safety program, consumers should visit http://www.igloo90qtrecall.expertinquiry.com and complete the registration steps to receive the free handle replacement kit, shipped at no cost. The kit will provide all of the needed instructions on how to complete the handle replacement. 

• Have there been any safety incidents involving the affected Coolers? 

We are aware of a small number of incidents involving the affected Coolers. All incidents occurred in the U.S. 

• Will you notify regulators of this issue? 

Yes, Igloo will be proactively reaching out to the regulator in your jurisdiction to make them aware of this safety program. 

• When will the replacement kits be available? 

We are working to ensure that we have replacements kits available for any consumer who wants one. These will be available from 13 February 2025 onwards. 

• Are you offering refunds to customers who own an affected Cooler? 

No. We are offering a handle replacement kit free of charge to all customers who own an affected Cooler, which is the quickest and easiest way to ensure that they can continue to enjoy our products. 

• Are other Igloo products affected by this issue? 

No, this safety program is only for the 90 QT Flip & Tow Rolling Coolers manufactured by Igloo prior to January 2024. No other Igloo products are affected. 

We apologize for any inconvenience this may cause as we implement this safety program. We appreciate your cooperation and thank you in advance for working with us to support this project.